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#Problem child hat how to
Often we are unsure how to take advantage of an opportunity and create barriers - reasons why we can't take advantage.
#Problem child hat full
However many opportunities are missed or not taken full advantage of. We are constantly exposed to opportunities in life, at work, at school and at home. It is worth also considering our own view of what a problem is. “ Something hard to understand or accomplish or deal with.” “ A doubtful or difficult matter requiring a solution” The Concise Oxford Dictionary (1995) defines a problem as: John Foster Dulles, Former US Secretary of State. The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year. Problem solving and decision making are closely related skills, and making a decision is an important part of the problem solving process as you will often be faced with various options and alternatives. You may find our Risk Management page useful.ĭecision Making. Solving a problem involves a certain amount of risk - this risk needs to be weighed up against not solving the problem. See our Emotional Intelligence pages for more. Emotional intelligence, the ability to recognise the emotions of yourself and others, will help guide you to an appropriate solution. It is worth considering the impact that a problem and/or its solution has on you and other people. See our Team-Working page for more.Įmotional Intelligence. Team working may sound like a 'work thing' but it is just as important at home and school as well as in the workplace. Many problems are best defined and solved with the input of other people. See our Research Methods section for ideas on how to conduct effective research. Defining and solving problems often requires you to do some research: this may be a simple Google search or a more rigorous research project. See our page on Creative Thinking for more information. More complex problems or problems that you have not experienced before will likely require a more systematic and logical approach to solve, and for these you will need to use creative thinking.
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Intuition is used when no new knowledge is needed - you know enough to be able to make a quick decision and solve the problem, or you use common sense or experience to solve the problem. Problems are usually solved either intuitively or systematically. In order to be effective at problem solving you are likely to need some other key skills, which include:Ĭreativity. The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.
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Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so. Problem solving skills are highly sought after by employers as many companies rely on their employees to identify and solve problems.Ī lot of the work in problem solving involves understanding what the underlying issues of the problem really are - not the symptoms. This is often due to either problems not being recognised or being recognised but not being dealt with appropriately. Interpersonal relationships fail and businesses fail because of poor problem solving. Although planning and structuring will help make the problem solving process more likely to be successful, good judgement and an element of good luck will ultimately determine whether problem solving was a success. However well prepared we are for problem solving, there is always an element of the unknown. You will discover, as you read through our pages on problem solving, that the subject is complex. It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved. Some of these problems are obviously more severe or complex than others. Everybody can benefit from having good problem solving skills as we all encounter problems on a daily basis.